Effective Date: June 21, 2023

Our Commitment to Your Privacy

At Pearce Bespoke, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide when using our website and services, including our compliance with A2P 10DLC regulations for text messaging. By using our website or services, you consent to the practices described in this policy.

Information We Collect

We may collect the following types of personal information when you interact with our website or services:

  • Personal Identifiers: Your name, email address, shipping address, billing address, and phone number (for text message communications if you opt-in).
  • Payment Information: Credit card details, payment processing information.
  • Device and Usage Information: IP address, browser type, device type, operating system, referring URLs, pages viewed, and interactions with our website.
  • Other Information: Any additional information you voluntarily provide, such as feedback, survey responses, or communication with our customer service.

How We Use Your Information

We use your personal information for the following purposes:

  • Providing and Improving Services: To process orders, fulfill requests, deliver products, personalize your experience, and improve our website and services.
  • Communication: To send you order confirmations, shipping notifications, marketing communications (if you opt-in), and respond to your inquiries via email, phone, or text message (if you opt-in and consent to receive SMS messages).
  • Security and Fraud Prevention: To protect our website, prevent fraud, and ensure the security of your information.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes, including A2P 10DLC requirements for text messaging.

A2P 10DLC Compliance

We adhere to the A2P 10DLC regulations for text messaging, which include:

  • Brand Registration: Pearce Bespoke is registered with The Campaign Registry to ensure transparency and legitimacy in our text messaging practices.
  • Campaign Registration: We register each text messaging campaign with specific use cases and message content to comply with carrier requirements.
  • Opt-In Requirements: We obtain your express written consent before sending you any marketing text messages.
  • Opt-Out Instructions: All text messages include clear instructions on how to opt out of receiving future messages.
  • Message Content Compliance: We ensure that our text message content complies with carrier guidelines and industry best practices, avoiding prohibited content.

Sharing Your Information

We may share your personal information with the following third parties:

    • Service Providers: We engage trusted third-party service providers to assist us in operating our website and services, such as payment processors, shipping companies, marketing partners, and text messaging platforms. These providers are obligated to maintain the confidentiality and security of your information and comply with A2P 10DLC regulations.
    • Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

Your Choices and Rights

You have the following choices and rights regarding your personal information:

  • Access and Correction: You can access and update your personal information in your account settings or by contacting us directly.
  • Marketing Communications: You can opt-out of receiving marketing emails or text messages by following the instructions provided in those communications or updating your preferences in your account settings.
  • Cookies: You can manage your cookie preferences through your browser settings.
  • Text Messaging: You can opt out of receiving text messages at any time by replying STOP.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at support@pearcebespoke.com

By using our website or services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.